When it comes to service, are we a little unfashionable ......

AViTEQ deviceKnown for its sturdiness and long life beyond expectations. However, there is a chance that any machine will fail in long-term continuous use. When this happens, professional support becomes necessary, and the sooner the better, because an equipment failure means a system or process line stops, resulting in wasted time and financial losses. Unfortunately, this type of "service" is becoming more and more common today, which is why AViTEQ takes a completely different approach, which we call the "good traditional way". It means:

• Parts replacement service (stock parts are shipped within 24 hours)

• Repair services (factory and on-site)

• Qualified, experienced office and field service personnel

• Direct hotline service

• Expert cooperation in the event of a malfunction or intractable disease

• Mobile field service available

...... As a precautionary measure

• Customer self-check;

• Return visits;

We support both AViTEQ and AEG branded products

Service Hotline - Technical Support

Phone: +86 (0)21 5182 9222 - 8013

Fax: +86 (0)21 5425 0840

E-mail: service(at)aviteq.com.cn

Passing the buck to a customer's service request, taking the opportunity to sell, and being forgetful are not AViTEQ.

In addition to providing extended services for repairs and component replacement for our drives and systems, our customers are also concerned about the technical support needed for installation and start-up. AViTEQ also makes the training and mentoring of on-site operators and maintenance personnel an important part of our services. Our goal is to increase the understanding of the end user on how to properly operate and care for these equipment, components and systems so that they are in optimal working condition for a long time and thus ensure a long service life. For us, the fact that our customers never need us to repair and replace parts is what we want to see the most.